Frequently Asked Questions
Booking & Reservations
How do I make a reservation with Car Service Atlanta?
You can book our services through multiple convenient channels:
- Online: Visit our website at carserviceatl.com and use our easy booking form
- Phone: Call us at (678) 935 -2800 to speak with our reservation team
- Email: Send your reservation request to info@carserviceatl.com
How far in advance should I book my transportation?
We recommend booking at least 24-48 hours in advance to ensure availability, especially during peak travel seasons and holidays. For airport transfers, we suggest booking as soon as you have your flight details. However, we do accommodate last-minute reservations based on availability.
What information do I need to provide when making a reservation?
To provide you with the best service, please have the following information ready:
- Pick-up date, time, and location
- Drop-off location
- Number of passengers and amount of luggage
- Flight details (for airport transfers)
- Special requests or requirements
- Your contact information
Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation. Please contact us at least 24 hours before your scheduled pick-up time to avoid cancellation fees. Modifications are subject to vehicle availability.
Services & Pricing
What areas do you serve?
Car Service Atlanta proudly serves the entire Atlanta metropolitan area, including but not limited to:
- Downtown Atlanta
- Buckhead
- Midtown
- Atlanta suburbs (Sandy Springs, Marietta, Alpharetta, etc.)
- Hartsfield-Jackson Atlanta International Airport
- Surrounding counties
- Anywhere in the country to and from Atlanta, Georgia.
What types of vehicles do you offer?
Our diverse fleet includes:
- Luxury sedans (up to 2 passengers)
- SUVs (up to 6 passengers)
- Passenger vans (up to 14 passengers)
- Executive sprinters (up to 12 passengers)
- Stretch limousines (varying capacities)
- Party buses (for larger groups)
All vehicles are late-model, meticulously maintained, and equipped with modern amenities for your comfort.
How is pricing determined?
Our pricing is transparent and based on several factors:
- Vehicle type
- Distance traveled
- Duration of service
- Time of day/week
- Type of service (airport transfer, hourly charter, etc.)
- Garage to garage
We provide all-inclusive quotes with no hidden fees. Gratuity, tolls, and airport fees may be additional depending on the service.
Do you offer corporate accounts?
Yes, we offer corporate accounts with customized billing options, priority booking, and volume discounts. Please contact our corporate services department at info@carserviceatl.com to set up an account for your business.
Airport Services
Do you track flight arrivals for airport pickups?
Yes, we monitor all flights in real-time and adjust your pickup time accordingly if your flight arrives early or is delayed. Your driver will be waiting when you arrive, regardless of schedule changes.
Where will my driver meet me at the airport?
For domestic arrivals at Hartsfield-Jackson Atlanta International Airport, your driver will meet you by baggage claim at the chauffeur limousine waiting area with a personalized sign displaying your name. For international arrivals, your driver will wait at the international arrivals exit in the chauffeur limousine waiting area with a personalized sign displaying your name. We’ll provide specific meeting point details when you book.
How much time should I allow for airport transfers?
We recommend allowing:
- Domestic departures: At least 2 hours before your flight time
- International departures: At least 3 hours before your flight time
- These timeframes account for potential traffic, security lines, and check-in procedures.
Chauffeurs & Service
Are your chauffeurs professionally trained?
All our chauffeurs are:
- Professionally trained and certified
- Background-checked and drug-tested
- Knowledgeable about Atlanta and the surrounding areas
- Committed to customer service excellence
- Professional in appearance and demeanor
What should I expect from my chauffeur?
Our chauffeurs provide:
- Professional, courteous service
- Assistance with luggage
- Door-to-door service
- Knowledge of efficient routes
- Attention to your safety and comfort
- Strict adherence to traffic laws and safety protocols
Is tipping expected?
While gratuity is not included in our base rates, it is customary to tip your chauffeur for excellent service. We add 20% gratuity when booking and provide it directly to your chauffeur.
Special Events & Services
Do you provide transportation for special events?
Yes, we specialize in transportation for:
- Weddings
- Proms and school events
- Bachelor’s/bachelorette parties
- Corporate events
- Sporting events
- Concert transportation
- Wine tours and sightseeing
Can you accommodate large groups?
Absolutely! We have various options for groups of all sizes, from luxury sedans to passenger vans, executive sprinters, and party buses. For very large groups, we can coordinate multiple vehicles to ensure everyone arrives together.
Do you offer hourly charter services?
Yes, we offer hourly charter services with a vehicle minimum booking time of hours. This is ideal for:
- Business meetings
- Shopping trips
- Restaurant hopping
- Sightseeing
- Night on the town
- Multi-stop itineraries
Payment & Policies
What payment methods do you accept?
We accept:
- All major credit and debit cards
- Corporate accounts
- Mobile payments (Apple Pay, Google Pay, Zelle, and Cash App)
What is your privacy policy?
We take your privacy seriously. Your personal information is used solely for providing and improving our service. We never share your information with third parties except as required to complete your reservation. For our complete privacy policy, please visit PRIVACY POLICY.
Do you have a lost and found policy?
If you leave an item in one of our vehicles, please contact us immediately at (678) 935 – 2800. We’ll check with your chauffeur and arrange for the return of your items if found. We recommend checking your belongings before exiting our vehicles.
Contact & Support
How can I reach customer support?
Our customer support team is available 24/7:
- Phone: (678) 935 -2800
- Email: info@carserviceatl.com
How do I provide feedback about my experience?
We value your feedback! You can write a review here.
Where are you located?
Our main office is located at 595 Old Norcross Rd, Suite I, Lawrenceville, GA 30046. However, our services are available throughout the greater Atlanta area and nationwide.